PS5 Cleaning & HDMI Port Repair

Many PS5 owners don’t realize their console is a ticking time bomb if not maintained. Because of the extreme power of the PS5, Sony replaced traditional thermal paste with Liquid Metal. While superior for cooling, it requires specialist handling that 99% of high-street shops cannot provide. We service PlayStation 5 consoles in Cambridge and Dagenham, and every repair comes with a 1-year warranty.

The PS5 cooling crisis: why a “simple clean” isn’t enough

If you ignore the dust and the aging liquid metal, your console will follow a predictable path to total hardware failure – the “Downward Spiral”.

What we do

Real repairs from our workshop.

How your repair works

Simple, and you always know where you stand.

Inside a PS5 we service

Real photos from our workshop. Click any photo to enlarge it.

Dust and blocked airflow

Heatsink and cooling

Processor and liquid metal

HDMI port repair

Rated 4.9 on Google

Real reviews from real customers across all our locations. Tap a location to read its reviews on Google.

We Make IT Happen

4.9

Based on 77 reviews

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3art 3alcerowski

1 week ago

Thank you very much Jacob/Gorge👍🏻👌🏻 Very quick and professional repair 👍🏻 item repaired old Wacom Cintiq 24HD TOUCH power module problem

Gwendoline

3 weeks ago

If you have any IT issues then Jacob at We Make IT Happen is your guy. Instant responses and with very comprehensive information so you're fully informed. He is very knowledgable and in my case pretty much diagnosed the problem without even seeing my laptop. He puts the hours in, works hard and is honest, I was charged less than my initial quote. So a ⭐️⭐️⭐️⭐️⭐️ Review from me!

Jonathan Darrell

4 weeks ago

I cannot rate this firm highly enough. Jacob was very professional throughout with great communication. He and his team expertly repaired and cleaned the laptop, providing detailed system tests before and after, and got all my data and important software reinstalled. Would highly recommend.

Gracie Blackbourn

4 weeks ago

Amazing!!! Jacob was very kind and helpful he made sure i had updated throughout my laptops time with him getting fixed. The price was a good price and the laptop returned in an amazing and fully fixed form. Highly recommend this service.

andrzej grzelec

4 weeks ago

Absolutely fantastic service from WeMake It Happen! The advice was excellent, and I was kept updated throughout the entire repair process with regular updates, which I really appreciated. The service was friendly, professional and reliable from start to finish. I honestly couldn’t ask for more. Highly recommended! ⭐⭐⭐⭐⭐

Rowan Young

4 weeks ago

Excellent job. PS5 hdmi port needed fixing and did a clean and now the ps5 is like new. No noise at all! Highly recommend for avid gamers. Clean that ps5 before it dies!

Nushan Gunawardana

1 month ago

Just called them in a total panic after a BIOS update locked me out of my computer. Incredibly helpful and reassuring, first offering to sort it on the day by arranging a drop off, and then, instead, called me and went through step by step instructions on the phone in order to try and sort the issue and save me an unnecessary trip...which worked! Will defo be using them again

Hassan

1 month ago

Deep cleaned my ps5 which is now running up like brand new , the service was quick and excellent, very kind and friendly. Overall a great experience I would definitely recommend 🙂

Katherine Hancock

1 month ago

My son's PS5 kept over heating and turning its self off. I found We Make IT Happen online and the service was great. It was easy to book, drop off and pick up. Lucian was very helpful and sent me picture of the work that he had done. I would highly recommend this company and use them again in the future.

J Akers

2 months ago

Incredible service from Lucian, my PS5 is now back to its best again!

Baileh Fel

2 months ago

Extremely helpful and knowledgable. I was provided with constant updates and reasonings behind what they needed to do. Overall extremely satisfied with the service. Would 100% use this company again in the future.

Lucille Ward

2 months ago

Jacob is amazing was worried at first as my gransons gaming pc was expensive but Jacob did amazing job he done a full clean and got my grandson pc back up and running I would definitely recommend Jacob to anyone and I will definitely be using Jacob again 💯 Thank you so much Jacob for all your help during and after.

Shabaaz Hussain

2 months ago

George built me an awesome high end gaming pc, runs smoothly with great temps and low noise. No complaints , fantastic job and he did it all within a day!!! Greatly recommend!

David Cojocea

3 months ago

Very happy with them finding the problem and fixing it with my gaming laptop and at an affordable price they also do liquid metal repasting and full cleaning while giving very good customer support. reccomend to anyone

Jennie Mansfield

3 months ago

Impressive service and quick turnaround. I could not find anywhere locally to take my PS5 to be repaired. Then i found We Make It Happen. Well they certainly did. Repaired within 48 hours!

Lindà Côwlîng

3 months ago

I am so pleased I found We Make It Happen. I made an appointment to take in two iPads for repair and Jacob had them fixed and ready for me to collect the following day. He kept me informed of what he was doing all the way and sent several screenshots of the process. I highly recommend We Make it Happen. Efficient and professional and not overpriced.

Laurel Lee

3 months ago

Jacob recently helped me fix a laptop which I had broken through “coding practice”. He helped me to fix what I broke, reinstall windows and also code/program the things that I was trying to do. He gave me many options for how I wanted it completed, kept me up to date with his work, and the price options were very reasonable. I was a bit unsure to leave it at the house (as office is further away) but he took great care of my laptop, and now it works like a dream.

Claudiu

3 months ago

Brilliant service from start to finish. My laptop kept losing its internet connection so they reinstalled Windows, cleaned it inside and out and upgraded the RAM. All in just a few hours on a Sunday afternoon !! Jacob was friendly and explained everything clearly from the beginning. George, who carried out the repair was incredibly welcoming, professional and paid attention to every little detail. He even offered my son some water and fruit while we waited, which was a really thoughtful gesture. When I got the laptop back, I honestly thought it was a brand new machine. Thank you both for the excellent service 🙏🏻

Oliver Nawrocki

3 months ago

Done a great job repairing my computer and are very friendly

Denitsa Petkova

4 months ago

Jacob and his team were amazing. Price was fair, and the repair was very quick - these guys work day and night to ensure delivering in very short times. I was receiving constant updates of the process, with photos and videos, literally from early morning to very late at night. Hopefully, I won’t need a lap top repair ever again, but if I do - I know where to go.

Lee Andersen

5 months ago

Excellent service. Very prompt communication. Was able to take my laptop and carry out the necessary fix the very same morning I called, and even over the weekend (which I did not expect and was very much above and beyond the service I expected). Would highly recommend and will definitely use again if the need ever arose.

Carrie Bates

5 months ago

Really prompt professional service from Jacob. Clear communication at all stages and very speedy, good quality results. I am very glad to have found him and really pleased to have my laptop working again so soon! I would definitely recommend and will return in future if I have any more IT disasters!

James Drake

5 months ago

Had issues with overheating on my laptop and needed the security to be checked on it. Jacob was very quick within one call he had my computer in the next day, and I am very impressed with the work, I have seen the difference on my computer. Good customer service and kept me updated .

Adebayo Anjola

5 months ago

Jacob was very prompt with responding to messages and also he fixed my laptop in no time and it’s working perfectly.

Matas Varnagys

5 months ago

After struggling to build my PC for two days, I brought it in at 4 pm, and they had everything fixed the same day. They thoroughly tested all my components, got the system fully working, and even installed all drivers and Windows. Jacob and Georgi provided fast, professional service, and my PC now runs great. I was skeptical about bringing it here at first, but I’ll definitely come back if I need any future repairs. Thanks again, Jacob and Georgi.

Emmanuel

5 months ago

Great service, excellent communication ,and diagnosed my problem within a day!and also made sure to update me on the progress of my device.Would recommend

Tamsin Beedle

6 months ago

Very happy with the swift and professional service.The quality deep clean and service saved the console as it was in such a dusty condition . Very convenient location on mill road and good value for money. Will absolutely use again. Highly recommended.

Florence Tino-Odwe

6 months ago

I would like to give 5 Stars 🌟🌟🌟🌟🌟 to (Jacob Zarczynski ) whose excellent customer service blew me away. He was professional, friendly, went the extra mile, resolved the issue, and offered me helpful advise regarding a faulty Laptop. He also followed up to ensure Laptop was operating OK. In this day and age, finding one who goes the extra mile, has renewed my faith. Thank you Jacob and Keep up the great work, i highly recommend you, you are an Asset to Your company! 👍 Flo (Dagenham)

John Lovell

6 months ago

I just want to give a huge **10/10 review** to *We Make IT Happen* for helping me with my cooler installation. From start to finish, the service was absolutely outstanding. Not only did they do an incredible job with the install, but they also kept me fully updated throughout the entire process with photos, videos, and clear explanations — which really gave me confidence in the work being done. The turnaround time was excellent, much quicker than I expected, and what really stood out was their aftercare support. When I had a few follow-up questions and minor issues, they responded quickly and were more than happy to help. A big shoutout to **Jacob**, who was my main point of contact, and **George**, who carried out the work — both were fantastic. It was also really good value for money, and they even gave my PC a proper clean, which was a great bonus. Genuinely one of the best experiences I’ve had — professional, reliable, and very customer-focused. Highly recommended!

C Watson Heating Cooling

7 months ago

I had a dead gaming desktop - no display, just fans were spinning - that wasn`t a power supply as I was sure... there was an issue with a motherboard. Got sorted in one evening and my files and games are back as well... thanks again

Liz-Boa

7 months ago

My Macbook Pro HDD drive was about to give up. In an emergency for me, Jacob did a good job! As it turned out the problems we expected were far more complex, but he would't give up and finally turned the nightmare into a happy ending. Thanks

karen pitcher

7 months ago

Great service, really responsive, brilliant communication and good after care! Would highly recommend!

T Is

7 months ago

Great experience. Always a worry when handing over your expensive goods but Jacob / George did an amazing speedy job even though it was me who was short on time. Jacob kept me informed with pics and quick replies - communication is top in my opinion. Fixed my laptop screen in no time (ribbon issue), a good clean, replaced heat pads & thermal paste. Very pleased and will be referring him more business in the future!

Sohel Samad

8 months ago

Damaged my device, refused to acknowledge fault, and refused to hand it back. I sent my laptop here for a straightforward charging port repair. While they did fix the port, they returned my laptop with the keyboard backlight completely broken—a feature that was working perfectly before I handed it over. When I contacted Jakob to resolve this, the response was shocking. Instead of investigating, he became defensive and aggressive. The conversation on WhatsApp turned nasty very quickly; he was effectively shouting at me, refusing to acknowledge the damage they caused, and accusing me of being dishonest. He even had the nerve to demand a further £90 to fix the issue they caused. At that point, I lost all patience and trust and simply wanted to collect my laptop. This is where it got scary. Jakob became obstructive and tried to stop me from picking it up. He insisted I come back the next day, claiming the shop was "closed," even though he was clearly there on site. I genuinely felt like he was holding my laptop hostage. This was a very distressing experience. Mistakes happen, but the aggression, the accusations of lying, and the refusal to return my property are unacceptable. Do not trust this place with your hardware.

Jaz Dager

8 months ago

brilliant service! first time i had to get my laptop fixed so i was quite anxious, but the guys did a great job, kept me updated about the situation, were super friendly, and even dropped it off for me at no extra cost so i didn't have to make the journey myself. will definitely be using them again!

Samantha Gorman

8 months ago

Fantastic service from Jacob. All personal files and photos copied from our old laptop (which had unfortunately stopped working) onto our replacemnt device. Easy to drop off and pick up in Fulbourn. Definately reccomend him.

Zach

9 months ago

Five-star service from Jacob! My dead laptop is back to life thanks to his expert motherboard repair and advanced diagnostics. He went above and beyond by cleaning the system, refreshing the thermal paste, and boosting the RAM to 16GB. Now I'm running Windows 11 smoothly and, most importantly, I have all my data back. If you have a hardware emergency, this is the most trustworthy shop in Cambridge. Highly recommended!

Kelsey Gibson

9 months ago

My gaming desktop completely died—no power, no lights, nothing. I was worried I’d need a whole new motherboard, but Jacob found a short on the board and sorted it out overnight. It’s been back home for a while now with no issues so far. They really know their stuff when it comes to advanced diagnostics and sophisticated instruments to find hidden faults. Amazing service!

massimo ciampa

9 months ago

Jacob at We Make It Happen just finished a major upgrade to our home network. We had dead spots everywhere, but he installed a professional TP-Link Omada system with three ceiling-mounted Access Points (APs) and a dedicated router. The best part is the seamless roaming—the network name is the same everywhere, and the signal is perfect in every single corner of the house. We were so impressed with the neatness of the cabling and the technical setup that we are now having him install our CCTV system. Highly professional and clearly knows his networking!

Irina Yurovskaya

9 months ago

My MacBook Pro feels brand new again! I took it to We Make It Happen because it was getting slow and couldn't run the latest apps. Jacob replaced the old SATA HDD with a high-speed SSD and did a clean install of the newest MacOS version. He even managed to upgrade the RAM, which made a massive difference in speed. It’s rare to find someone who knows Mac hardware this well and offers such a fair price. We will definitely be coming back for all our tech needs!!

peter

11 months ago

Bad virus on my laptop All sorted by Jacob Patient man

Sarah King

11 months ago

No longer at this address.

Carter Bogan

12 months ago

These guys know what they’re doing! Very good communication, work time, and effort. They even go as far as to send you videos of the test they run and updates of your system. I built my first pc and had an issue with my CPU a year into ownership. These guys found the issues made me aware of it, and every other possible issue as well. Even going as far as to educate me on the test they ran and everything. As well they even assisted in adding adapters to cables that were loose to connecters on my motherboard that I didn’t even ask them to add that made sure of a more secure connection to prevent anything from happening in the future. I would suggest them to anyone who ever has an issues with any system 10/10. System Specs Nvidia RTX 4090 Intel I9-14000 KF (CPU that had an issue) Intel I7-13500 (Replacement) 4 TB Samsung SSD ASUS ROG STRIX Z790-A Gaming WIFI II ASUS ROG Ryujin III ROG Thor 1200w Platinum PSU

Marion & Mike

1 year ago

Jacob mended our ailing computer 2 years ago to keep it going a little longer. We recently returned for him to set us up with a replacement. He always appreciates that we are an older couple who are not too knowledgeable on IT matters! His follow up service is unfailingly helpful. We would thoroughly recommend him for all levels.

Rapid Bee

1 year ago

Professional Service, Excellent Results Recently, my PC began failing—persistent crashes, slowdowns, and finally, a total refusal to boot. After trying every fix I could think of, I realised I needed expert help. I chose a local repair centre based on recommendations and positive reviews. Their professionalism stood out from the start. The technician listened to my concerns and clearly explained their diagnostic approach and potential costs. After a quick diagnosis, the technician found major faults in the motherboard. The MB was old so they offered to replace CPU, RAM, and HDD. I agreed to replace all four components, with clear guidance provided on each option and cost. Once the new parts were installed, Windows was set up, drivers updated, and the system configured. My PC came back running smoothly, with no lingering issues. The difference was immediate—fast boot times, responsive programs, and stability. The technician ensured all parts worked together well and kept me updated throughout. Service was friendly and thorough. The staff answered all my questions and offered ongoing support, which I truly appreciated. Costs were fair and transparent. I was charged only for what was needed, and everything was explained clearly. I highly recommend this repair centre. They delivered excellent results and made the process easy and stress-free.

Graham Crossley

1 year ago

I took my laptop to Jacob in Cambridge because the display was breaking up. The problem was the display itself so I left it with him for for a couple of hours to replace it. I was kept informed with several messages showing the progress and when complete I went to collect it. Jacob gave it a thorough test and I left very happy with the work done. I highly recommend We Make it Happen and I would use them again.

Kathelijne Steens

1 year ago

Very efficient and friendly! Jacob responded quickly to my request for help with my laptop's charging port, worked fast, and communicated very well with me about different repair options so that we could find the solution that worked best for me. Excellent service!

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PS5 cleaning and HDMI repair FAQs